Pay in installments of $2.75 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 19 - Jul 24
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 7 reviews
Sort
Product Reviews
★★★★★ 4
Cute but not for a super chewer
Color: Green, Color: Green
It’s a super cute toy. My boy loves the squeaker toys and he’s a fast chewer. Unfortunately for him, he tore it up within 24 hours. It’s definitely not for super chewers but he had a good time with it while it lasted!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 27, 2026
★★★★★ 5
Bully approved
If he wants something to gnaw on he will sit with it but he doesn't really play with it. Which is probably the point. It's lasted. The ends are the most chewed. Overall great for a chewer!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 10, 2026
★★★★★ 5
Surprisingly Durable
Color: Green
Our dog is an aggressive chewer. She has destroyed other toys meant for "aggressive chewers" in less that 6 hours. This toy has lasted 17 days and it's still going. It does have areas were the seam has given way and a very small amount of stuffing has come out. She has "killed" the squeaker. But the toy is still usable. We just played Tug of War this morning. It will not last forever. It is showing it's "age". But the durability is there. I am ordering more.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 18, 2026
★★★★★ 4
Okay for the money
Color: Green
Kind of durable. My dog loved it tho. Lots of tugs. But also lot of stuffing everywhere
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 24, 2026
★★★★★ 3
Durability and lasting period of toy.
Color: Green
I got this toy for our bulldog. He had a hole in it, which will only progress, within minutes. I took it away until I could find out if there is any kind of warranty. The information says this toy is not for aggressive chewers, yet right in the description and the photo of the toy (that way I knew I was looking at the correct toy), it says for the "aggressive chewer". I am disappointed that even though it isn't how they described, it only lasted minutes before there was damage. Not sure if I would buy another product.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 28, 2025
recommand products
Isuzu 6HE/6HH Engine Genuine Transmission Selector Cable New Part
118.90
Holden VN VG Commodore Genuine 6Cyl Spark Plug Lead Set New Part
40.00
Holden RG Colorado Genuine Engine Wiring Harness (No Injector Harness) New Part
269.00
Holden VF Commodore Genuine Right Hand Front Door Wiring Loom New Part
65.00
Isuzu F Series/Ford L/D Series Truck Genuine 8" Air Filter Element New Part
38.50