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Description
Progress MOVEit Support Standard - 2 Year - Service a Non ProdProtect your MOVEit investment with Progress MOVEit Support Standard. This 2 year service plan is designed to deliver reliable, proactive assistance for non production MOVEit environments, combining expert guidance, timely issue resolution, and ongoing optimization to help you test, validate, and deploy securely. Built for development, testing, and staging instances, this support package minimizes risk while maximizing productivity across the software
Protect your MOVEit investment with Progress MOVEit Support Standard. This 2-year service plan is designed to deliver reliable, proactive assistance for non-production MOVEit environments, combining expert guidance, timely issue resolution, and ongoing optimization to help you test, validate, and deploy securely. Built for development, testing, and staging instances, this support package minimizes risk while maximizing productivity across the software lifecycle, ensuring your MOVEit deployments stay robust and ready for every release.
- Long-term coverage for stability: A full 2-year service duration provides predictable support you can budget for, ensuring ongoing reliability, timely updates, and consistent access to MOVEit experts across all non-production environments. This extended window helps organizations align testing cycles, patch management, and upgrade planning with a dependable support cadence.
- 10x5 technical support: Access dedicated technical assistance during standard business hours, designed to accelerate issue resolution in development, QA, and staging environments. The 10x5 coverage ensures your team can reach professionals who understand MOVEit configurations, integrations, and testing workflows when you need them most.
- Phone support included: Direct phone access to experienced MOVEit engineers means faster diagnostics, real-time guidance, and the ability to escalate complex problems. This component reduces downtime during critical test cycles and helps maintain momentum through tight delivery deadlines.
- Non-Production (Non Prod) focus: Specifically tailored for testing, development, and staging instances, this plan protects non-production MOVEit deployments from instability and misconfigurations. It enables reliable test results, smoother validation, and safer experimentation without impacting production workloads.
- Investment protection and reliability: By combining expert guidance, proactive problem prevention, and timely responses, the Standard plan helps you maximize the return on your MOVEit investment. Expect enhanced reliability, quicker problem resolution, and recommended best practices that keep your environments aligned with security and compliance standards.
Technical Details of Progress MOVEit Support Standard - 2 Year - Service a Non Prod
- Service Type: Standard MOVEit Support
- Contract Duration: 2 Years
- Coverage Model: 10x5 technical support (business hours)
- Communication Channel: Phone support included
- Environment Coverage: Non-Production (Non Prod) MOVEit deployments
- Key Benefits: Protects your investment, increases reliability, and delivers timely results
- Activation and Onboarding: Access to dedicated account management and onboarding resources upon contract activation
- Incident Response Focus: Rapid triage and escalation for non-production incidents to minimize test-cycle downtime
How to install Progress MOVEit Support Standard
Activating Progress MOVEit Support Standard is designed to be straightforward and fast, so your non-production environments can start benefiting from covered support as soon as possible. The activation process typically follows these steps:
- Confirm purchase and associate with your MOVEit deployment: Ensure the service is linked to the correct non-production MOVEit environment or environments, and that your account details are ready for onboarding.
- Provide product identifiers: Supply relevant identifiers (such as UPC or SKU) if required by the vendor to attach the service to your specific MOVEit instance(s).
- Designate primary contacts: Share the names, roles, and contact information for the individuals who will receive support requests and escalations.
- Schedule activation with the support team: Your Progress MOVEit account manager will coordinate activation, confirm coverage windows, and share onboarding materials.
- Access support channels and documentation: Receive instructions for initiating incidents, contacting the phone line during 10x5 hours, and using any self-service portals or knowledge bases.
- Provide environment details: Communicate the scope of non-production environments (development, QA, staging), MOVEit versions, and any integration points to ensure accurate guidance from the outset.
- Begin proactive collaboration: Expect best-practice recommendations, maintenance guidance, and a readiness plan that helps you keep non-prod instances aligned with security updates and testing schedules.
Frequently asked questions
- What is included in the Progress MOVEit Support Standard - 2 Year - Service a Non Prod package? The package includes a two-year service window, 10x5 technical support, and phone support specifically for non-production MOVEit environments, aimed at protecting your investment and improving reliability.
- What does Non Prod mean in this context? Non Production (Non Prod) refers to testing, development, and staging MOVEit environments that are not used to run live production workflows but still require official support, maintenance, and guidance to ensure stability and accuracy during testing cycles.
- What are the support hours for 10x5 technical support? 10x5 typically indicates technical support during standard business hours on weekdays. Exact times may be defined in your contract and onboarding materials.
- Is phone support included? Yes, phone support is included to provide direct access to MOVEit experts for quicker diagnostics and guidance during non-production testing and development activities.
- Can this service be used with production MOVEit environments? This package is designed for non-production environments. For production coverage or a combined production/non-prod arrangement, contact your sales or account management team to discuss appropriate options or an alternative service tier.
- How does activation impact testing schedules? Activation creates a predictable support window for your non-prod MOVEit deployments, helping you align testing milestones with availability of expert assistance for configuration reviews, patch planning, and incident resolution.
- What happens if I need urgent help outside 10x5 hours? The Standard plan emphasizes 10x5 hours; for urgent or after-hours needs, consult your account manager about escalation paths or available add-ons that may extend coverage beyond standard hours.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
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- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 16 reviews
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Product Reviews
★★★★★ 5
I feel fully enveloped in the work
Size: 34"/WQHD/1000R/HDR400
Changed my work at home experience. I feel fully enveloped in the work. I don't use it for gaming so can't comment on that. But for laptop heavy work days, this is a great experience.
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Reviewed in the United States on May 13, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026